If you have any questions that have not been covered and answered in the FAQ’s, go ahead and call us during store hours.
Q: What are your store hours?
A: We are open from 10AM-6PM Monday through Saturday. On Sunday, we are open from 12PM-5PM.
Q: What is your return policy?
A: Returns are accepted within 7 days of the purchase receipt date. We offer store credit or exchange for clothes and shoes. Furniture and equipment is a final sale. There are no returns, refunds, and exchanges for furniture and equipment. There are no refunds of any kind for all merchandise.
Q: Are gift certificates available?
A: Yes! We do have gift certificates for sale for any amount.
Q: Is there parking available?
A: Metered parking is available on both Larchmont Blvd. and Melrose Ave. On weekdays, Monday – Friday, you are not allowed to park on Melrose Ave. from 3PM – 7PM. They will tow if you park during those hours. Metered parking is free on Sundays only. If you cannot find parking on either Larchmont Blvd. or Melrose Ave, there is free street parking on Gower.
Q: Is the piano for sale?
A: Sorry, the piano is not for sale. It is part of a play area for the kids to allow the parents to shop somewhat freely.
Q: Is the kitchen in the store for sale?
A: The kitchen in our store is not for sale. Like the piano, it is part of a play area for the children of our adult shoppers. We do occasionally have kitchen sets for sale. The kitchen was from Ikea, if you are still looking for one.
Q: Hi, I dropped off some items to sell but I have not heard back from you guys. What should I do?
A: Sorry about that, but we do not call customers individually to inform them of the results. We advise you to call us 1-2 days after you have dropped off your items to find out the results.
Q: Can I take the trade price to buy certain items I want and then take the rest in cash?
A: Sorry, no. You have to choose one or the other. If you wish to buy something and still want cash, it will have to be subtracted from your cash total and the rest of the total will be paid out to you.
Q: Do you accept clothes by the season?
A: Yes, we do. For example, summer clothes in the summer and so forth.
Q: Do I need an appointment before I bring my stuff?
A: No, you do not need an appointment. You are more than welcome to leave your items in the store. We label your bags with your name, and date but not phone number as it is your responsibility to call in to find out what the totals are. The buyer will get to your items when she is in the store.
Q: Can I just bring my items in any time?
A: When we are buying, yes and just please check to see what we are taking and how much we are taking as we do not have the capacity to what an average family has. When we are not buying, we do not accept items since we need to take breathers and holidays too as well. Thank you for understanding.
Q: Do you buy furniture?
A: Only children’s related items, such as exersaucers, high chairs, bouncers, jumpers. We do not accept cribs, dressers, beds, twin beds, etc.
Q: I want to see the buyer go through my items personally. When will the buyer be in?
A: The buyer is usually in the store Mondays – Thursday from 10AM-3PM. It is always best to call before you come in to make sure she is in the store since sometimes, the unexpected may occur.
Q: Am I allowed to put things on hold?
A: Sorry, all our items are on a first come, first serve basis.